Terms of Service

1. Agreement to Terms

By accessing or using the Conversora platform at https://conversora.io, creating an account, or connecting your social and commerce channels, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.

2. Description of Service

Conversora is an all-in-one multi-tenant e-commerce platform and operational AI assistant. Our services include:

• Hosted online storefronts, catalog management, and checkout pipelines.
• Omnichannel messaging hub unifying Instagram Direct, Facebook Messenger, and customer conversations.
• Social post drafting, scheduling, and publishing across connected accounts.
• AI-assisted customer support drafting and operational workflows.

3. Acceptable Use Policy

When using Conversora, you agree not to:

4. Third-Party Integrations (Meta, Stripe, Razorpay)

Our platform allows you to connect third-party services, such as Meta (Facebook and Instagram), payment gateways (Stripe, Razorpay), and domain DNS providers.

Your use of connected third-party integrations is governed by the respective third-party terms of service. You are solely responsible for maintaining appropriate account permissions and complying with third-party developer policies.

5. Data Ownership & Intellectual Property

You retain all ownership rights to your product catalog, brand assets, customer records, and social media content uploaded to Conversora.

Conversora retains all rights, title, and interest in and to the platform, source code, user interface, brand assets, and platform enhancements.

6. Termination

You may terminate your account at any time by deleting your store or disconnecting your channels through the admin settings. We reserve the right to suspend or terminate accounts that violate these Terms or present security risks to our platform or third-party providers.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVERSORA AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS REPUTATION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM.